Home >>

FAQ

FAQ(Frequently Asked Questions)

 
What is the delivery time for orders?

How do I order?

How do I pay?

Is there a charge for sales tax?

How will I be notified of my order status?

I placed an order online, but haven't received any replies from you...!

What if my payment is declined?

Do you ship outside JAPAN?

How long is shipping from your location to me?

Can I choose a shipping method other than EMS?

Do you offer further discounts?

What is your return policy?

Are these "used" flutes?

Do you have locations outside Tokyo, Japan?

...Still have questions?

 


What is the delivery time for orders?

Normal orders (items in stock) will ship within 48 hours from the ordered date.
Delivery time varies for special orders.
 

How do I order?

We offer 3 convenient ways to order: online, email and fax.

Orders can be placed on our website using our secure online (SSL) order form which allows you to make your payment online.

Please note our online checkout will not show shipping fees as it'll be manually added after the order is placed.

If you need to know the exact postage, please contact us with the product name and quantity.

To order by fax, you may note all the necessary information (order details and quantity, shipping and payment information) and fax us the order. Fax +81-3-3950-5492

Orders may be placed via email by spreading the payment information into several emails. For security measure, please do not send your payment details in one email.

We prefer to accept all orders in writing to avoid errors. Back to top
 

How do I pay?

The payment of your order is due in full at the point of purchase.

We accept all major credit cards including Visa, MasterCard, JCB, and American Express. We do not accept personal checks & payments from overseas banks.

If you do not have credit cards, you can make an international postal money order at major post office and send the check to us. (Residents in Canada and EU: Please remember it may take 4 weeks or more to reach your postal money order to us, so there will be nearly 2-month till you actually receive the order.)
For international money order payment, there will be an extra 500 yen added to the amount. Back to top

Shipping address:
Mejiro Co., Ltd.
3-17-30 Shimo Ochiai,
Shinjukuku, Tokyo 161-0033
TEL (0)3-3950-0086

Is there a charge for sales tax?

Japanese residents are charged domestic consumption tax.
There is no charge for the above tax on all orders shipped outside Japan, however a 5% handling fee will apply. (The handling fee is included on the web catalog)
When you pay by international money order, an extra 500 yen will be added to the amount. Back to top
 

How will I be notified of my order status?

We contact our customers by email at several points of the order process. It is imperative the customer includes an accurate email address on their order.
Normally, the first email is sent immediately after an order is submitted to confirm your order is in our system.
Then a second email will follow just after your order is shipped out. This email will include the tracking number and the grand total of your purchase. (Your payment details will not be mentioned.) Back to top
 

I placed an order online, but haven't received any replies from you...!

Some ISPs (Internet Service Providers) have spam controller for incoming emails. Earthlink, for example, will not accept emails that are not listed by the users. So, please make sure to add our email addresses both "info@mejiro-japan.com" to your address book, otherwise our emails will never reach you!! Back to top
 

What if my payment is declined?

We will send an email within 48 hours of the order being placed to verify if the payment has been declined.
This happens quite often when a shopper makes a purchase at unusual places especially in foreign countries.
Since orders are not processed if the payment is declined, it is the customer's responsibility to contact the card issuer if their payment is declined. Back to top
 

Do you ship outside JAPAN?

We ship almost worldwide Orders shipped outside Japan are sent via the Registered Mail or EMS of Japan Post. Shipping charges are dependent on the weight and destination. The postage does not cover any customs or duty charges a country may impose on the receiver of the package. (Sorry, we do not ship to Africa and Indonesia) Back to top
 

 

How long is shipping from your location to me?

Orders shipping from Tokyo (Japan) normally takes as follows.

For Registered Mail with tracking information:

To Asia: 5-8 business days

To North America, Oceania: 5--12 businesss days

To Europe, South America: 7--14 business days (Except Italy! It usually takes 4 weeks to arrive Italy) 

For Express Mail with tracking information:

To Asia: 2--4 days
To North America, Oceania: 4--6 days
To Europe, South America: 5--8 days

 

Can I choose a shipping method other than EMS?

Sorry, we ship via EMS (recorded delivery) only. Back to top
 

Do you offer further discounts?

As for instruments unit-priced over 10000 Japanese yen, a special discount for quantity purchase (5 or more) is available. Please contact access 'at' mejiro-japan.com for an accurate quote. Back to top
 

Are these used flutes?

NO!! All listed products we offer are brand new.(except for the ones listed as "pre-owned" or "antique") Our bamboo shakuhachi are made of Japanese madake-bamboo, all bamboo shinobue are made from Japanese shino-bamboo. Back to top

What is your return policy?

Defective items will be replaced at no extra cost. If breakage or damage has occurred "in shipping" please contact access 'at' mejiro-japan.com or call us immediately. Please describe the damage and request a replacement.
Items broken/damaged by customer will not be replaced.Please read here for more detailsBack to top

Do you have locations outside Tokyo(Japan)?

We are located in Tokyo only and are not affiliated with any other stores. Back to top

Still have questions...??

Email us at: access 'at' mejiro-japan.com

Call us at: +81-3-3950-0086 (for English)
 

 
 

© 2017 Mejiro Co., Ltd. All Rights Reserved