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What is the delivery time for orders?
How do I order?
How do I pay?
Is there a charge for sales tax?
How will I be notified of my order status?
I placed an order online, but haven't received any replies from you...!
What if my payment is declined?
Do you ship outside JAPAN?
How long is shipping from your location to me?
Can I choose a shipping method other than EMS?
Attention! Why am I facing such high GST/VAT and import fees?
Do you offer further discounts?
What is your return policy?
Are these "used" flutes?
Do you have locations outside Tokyo, Japan?
...Still have questions?
What is the delivery time for orders?
Normal orders (items in stock) will ship within 48 hours from the ordered date.
Delivery time varies for special orders.
How do I order?
We offer two convenient ways to order: Online or by email.
You can place orders on our website using our secure online order form, which allows you to choose the payment option online.
Please note that our online checkout will not show shipping fees or local taxes.
If you need to know the exact postage cost, please contact us with the product name and quantity required. For information on local taxes, please contact your local post office or DHL.
Alternatively, you can place orders via email if the online checkout is inconvenient for you.
Please send your order details (product names, quantities, shipping address and phone number) to access"@"mejiro-japan.com. Back to top
How do I pay?
The payment of your order is due in full at the point of purchase.
We accept PAYPAL or all major credit cards including Visa, MasterCard, JCB, and American Express.
We do not accept personal checks & payments from overseas banks.
If you do not have credit cards, you can make an transfer via Stripe, Inc.
However due to the monetary regulation, some countries cannot send money to Japan.
Please contact Stripe, Inc for more information.
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Is there a charge for sales tax?
Japanese residents are subject to a domestic consumption tax. However, orders shipped outside of Japan are exempt from this tax; instead, a processing fee of 5% will be applied. Please note that this processing fee is already included in the prices displayed on our website.
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How will I be notified of my order status?
We communicate with our customers via email at various stages of the order process. It is essential that customers provide an accurate email address when placing their orders.
The first email is dispatched immediately after an order is submitted, confirming that your order is successfully recorded in our system. If you do not receive this email, please check your spam folder.
A second email will follow, providing you with your transaction URL. Once your payment has been successfully processed, a third email will be sent to inform you that your order has been shipped. This email will include your tracking number and the grand total of your purchase. Back to top
I placed an order online, but haven't received any replies from you...!
If you have not received it, please check your spam, junk, or promotions folder, as automated emails are sometimes filtered there by email providers.
If you still cannot locate the email, please let us know and we will be happy to confirm your order details manually.
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What if my payment is declined?
We will send an email within 48 business hours of placing your order to confirm whether the payment has been declined. This situation frequently occurs when a shopper makes a purchase from unfamiliar locations, particularly in foreign countries. As orders cannot be processed without successful payment, it is the customer’s responsibility to contact their card issuer to inquire about the reason for the declined payment. Back to top
Do you ship outside JAPAN?
We offer global shipping for our products. Orders dispatched from Japan are sent via DHL or EMS through Japan Post. Please note that shipping fees vary based on the weight of the package and the destination. Additionally, the quoted postage does not include any customs or duty charges that may be levied by the destination country on the recipient. We regret to inform you that we do not ship to certain regions, including Africa, South America, Russia and so on. For further details, please refer to the homepage of our website. Back to top
How long is shipping from your location to me?
Orders shipping from Tokyo (Japan) normally takes as follows. Back to top
By EMS with tracking information <Excluding addresses on the islands>
To Asia: 2--4 days
To Europe, North America and Oceania: 4--7 days
By DHL with tracking information <Excluding addresses on the islands>
To Asia: 1-3 days
To North America, Oceania: 1--4 days
To Europe: 2--4 days Back to top
Can I choose a shipping method other than DHL and EMS?
We currently only use EMS and DHL. Items destined for the EU and parts of Oceania must be shipped by DHL:
Attention! Why am I facing such high GST/VAT and import fees? <Excluding Hong Kong and Japan>
>>As of June 2026, purchases under $100 are tax-free for U.S. residents.<<
Depending on your country's regulations, import taxes and fees such as VAT, GST, customs duties, and carrier handling fees may apply.
For example, many countries—including those in the European Union—charge VAT on goods imported from outside their region. VAT rates vary by country and are typically between 17% and 27%.
In addition to any applicable taxes, shipping carriers such as DHL, FedEx, or UPS charge a customs clearance or handling fee.
These fees vary by carrier and destination and are generally not publicly disclosed. In many cases, they start at approximately $18 USD, €10 EUR, or £11 GBP.
For lower-value shipments (for example, goods valued under €150 entering the EU), VAT may still apply, along with any carrier processing fees.
Before delivery, the shipping carrier will contact you by email or text message regarding any taxes or fees due.
Payment is usually made online directly to the carrier.
Please note that these charges are determined by your local customs and tax authorities and are not included in our product prices unless specifically stated at checkout.
As the importer of the goods, the recipient is responsible for any applicable taxes, duties, and handling fees. Unfortunately, these charges are outside of our control.
Thank you for your understanding and support!
If you have any questions about importing goods into your country, we recommend checking with your local customs office before placing an order. Back to top
Do you offer further discounts?
As for instruments unit-priced over 10,000 Japanese yen, a special discount for quantity purchase (8 or more) is available. Please contact access 'at' mejiro-japan.com for an accurate quote. Back to top
Are these used flutes?
Our online catalog contains both new and pre-owned instruments. Used flutes are specifically labeled as "pre-owned." Back to top
What is your return policy?
Defective items will be replaced at no extra cost. If breakage or damage has occurred "in shipping" please contact access 'at' mejiro-japan.com or call us immediately. Please describe the damage and request a replacement.
Items broken/damaged by customer will not be replaced. Please read here for more details. Back to top
Do you have locations outside Tokyo(Japan)?
We are located in Tokyo only and are not affiliated with ANY other stores. Back to top
Still have questions...??
Email us at: access 'at' mejiro-japan.com
Call us at: +81-3-3950-0086 (for English)
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